1. Cancellation Policy:

a. Order Cancellation by the Customer:
Customers have the right to cancel an order placed on HomeJewels.co.in within 24 hours of order placement. To cancel an order, customers must contact our customer support team at homejewels1@gmail.com or +91 9789342934 and provide their order details.

b. Order Cancellation by HomeJewels.co.in:
HomeJewels.co.in reserves the right to cancel an order under the following circumstances:
i. Non-availability of the product(s) ordered.
ii. Inaccurate or incomplete shipping address provided by the customer.
iii. Suspected fraudulent transaction or payment.
iv. If the product fails to meet our quality standards during inspection before shipping.

c. Refund for Cancelled Orders:
If a customer cancels an order within a certain period (differs for products) of order placement, a full refund will be issued using the original payment method. For orders cancelled by HomeJewels.co.in due to the reasons mentioned above, a full refund will be processed automatically.

2. Refund Policy:

a. Eligibility for Refunds:
i. Refunds will only be considered for eligible cancelled orders as mentioned in the Cancellation Policy section.
ii. In case of damaged or defective products received by the customer, a refund may be issued upon verification.

b. Refund Processing:
i. Refunds for eligible orders will be processed within 7 to 10 business days after approval.
ii. The refund will be made to the original payment method used during the purchase.

c. Refund Amount:
i. For cancelled orders, the full order amount will be refunded.
ii. In the case of damaged or defective products, the refund will include the full order amount and any applicable shipping charges paid by the customer.

d. Stripe Payment Gateway:
HomeJewels.co.in uses Stripe as the payment gateway for online transactions. Any refunds processed will be made through Stripe to the original credit/debit card or other payment methods used during the purchase. The refund may take some time to reflect in the customer’s account, depending on the policies of the card-issuing bank or payment provider.

3. Return Shipping:

a. In the event of a refund for damaged or defective products, HomeJewels.co.in will bear the return shipping costs. Customers should contact our customer support team at homejewel1@gmail.com or +91 9789342934 for further instructions on return shipping.

4. Contact Information:

For any queries, concerns, or assistance regarding cancellations and refunds, customers can contact our customer support team at the following:
– Email: homejewels1@gmail.com
– Phone: +91 9789342934

Please note that this cancellation and refund policy is subject to change without prior notice. Customers are advised to review the policy periodically on our website for any updates. The policy in effect at the time of the cancellation or refund request will apply.

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